Frequently Asked Questions
Welcome to the Mooney Boats Shop FAQ section. Here you will find answers to common questions about our products, specialist services, custom orders and shopping with us. If you need further assistance, please contact our team.
Products and Product Advice
What types of products do you sell?
We supply products for commercial fishing, recreational boating, kayaking and water sports, alongside marine equipment, workwear, safety footwear, personal protective equipment (PPE), tools, painting supplies and other products for trade and outdoor use.
Can you help me choose the right product?
If you need help identifying a suitable product, contact our sales team with details of what you need and how you intend to use it. Where possible, include the brand, model number, product code or relevant specifications.
How do I choose the correct size of workwear or safety footwear?
Sizing can vary between brands and product styles. We recommend checking the size guide provided with the individual product listing. If you are unsure about a size or fit, contact our team before ordering and we will help where we can.
Can you source a product that is not listed on your website?
Yes. If you are looking for a particular product, brand or specialist item that is not listed in our online shop, contact us with as much information as possible. We will assess whether it can be sourced and advise on availability, pricing and lead times.
Specialist Services
Do you service lifejackets?
We offer lifejacket servicing for applicable Mullion products. Contact our team to discuss the model you have, the service required and how to arrange servicing. Please provide the make and model where possible so that we can advise on the next steps.
Do you offer gas detector calibration?
Yes, we offer gas detector calibration services. Contact us with the manufacturer, model and type of detector you have so that we can discuss your requirements and confirm the available service arrangements.
Can you mix paint to a specific colour?
We offer a custom marine paint mixing service. Contact our team with the paint system, manufacturer, colour reference or other relevant details. We can advise on the available options and confirm whether the colour you require can be mixed.
Do you repair hydraulic hoses?
We offer hydraulic hose repair services. Contact us with details of the hose, its application and the repair required so that we can advise on the next steps.
Do you offer key cutting?
Yes, key cutting is available at our retail outlet in Killybegs. Contact us if you need to confirm whether we can cut a particular type of key.
Do you provide boat repair and refurbishment services?
Yes. Mooney Boats Ltd operates a boatyard undertaking boat repair and refurbishment work. Contact our team to discuss your vessel, the work required and whether the project is suitable for our facilities.
Orders and Custom Orders
Can I request a custom order?
Yes. If you need a product that is not available in our online shop, contact our sales team with the details. We will review your request and advise whether the item can be sourced.
What information should I provide when requesting a product?
Please include as much detail as possible, such as the manufacturer, product name, model number, part number, colour, size, specification and quantity required. A photograph or product link can also help us identify the correct item.
Can I place a bulk order?
If you require multiple quantities of a product or equipment for a business or project, contact our team with the items and quantities required. We can review availability and advise on pricing and lead times.
Do you supply trade customers?
We supply products for a variety of marine, industrial and trade applications. Contact us with details of your business and purchasing requirements to discuss how we can assist.
Can I open a trade account?
Please contact our sales team to enquire about trade-account availability and any applicable eligibility criteria or terms. Account facilities should not be assumed to be available until confirmed by our team.
Delivery, Collection and Returns
How long will my order take to arrive?
Please refer to our Delivery & Collection page for our current dispatch arrangements, delivery options, charges and estimated delivery times.
Can I collect my order from your shop?
Click & Collect is available from our retail outlet in Killybegs, subject to order processing and collection arrangements. Please follow the instructions provided with your order and wait for confirmation that it is ready before travelling to collect it.
Can I return an item if I change my mind?
Our returns procedures and information about statutory cancellation rights are set out in our Returns & Refunds Policy. Please consult that page for the applicable conditions and instructions.
What should I do if an item arrives damaged or develops a fault?
Contact our team with your order number and details of the issue. We will advise you on the appropriate next steps in accordance with your statutory rights and any applicable product warranty.
Where can I find information about delivery charges and refunds?
Please see our Delivery & Collection page for delivery information and our Returns & Refunds Policy for cancellation, return and refund arrangements.
Contact Us
How can I contact Mooney Boats Shop?
You can contact our team by phone on 074 973 1152 or email sales@mooneyboats.ie. Please include your order number when contacting us about an existing order.
Where are you based?
Mooney Boats Shop is based at Shore Road, Killybegs, Co. Donegal, Ireland, Eircode F94 AEC5.
What should I do if my question is not answered here?
Contact our sales team with your enquiry. Whether you need help identifying a product, arranging a specialist service or sourcing a particular item, we will do our best to point you in the right direction.