Returns, Cancellations and Refunds Policy
At Mooney (Boats) Limited, we want our customers to be happy with their purchases. If you change your mind about an order, or if an item is faulty, damaged or incorrect, this policy explains how to contact us and arrange a return.
This policy applies to consumer purchases and does not affect any statutory rights you may have under Irish consumer law, including the Consumer Rights Act 2022.
Cancelling an Online Order – Change of Mind
If you purchase goods from our website, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. Certain exceptions apply under consumer law.
If you wish to cancel your order before dispatch, please ring 074 9731152 before 12pm the day the order was placed.
To exercise your right to cancel if you have already received your delivery, you must notify Mooney (Boats) Limited within 14 days of receiving the goods. You then have a further 14 days from notifying us to return them. There is no restocking fee.
Once you have notified us of your cancellation, please return the goods to the address provided in Section 4 of this policy.
Condition of returned goods
Please take reasonable care of the goods while they are in your possession. Where possible, return items with their original packaging, manufacturer’s labels and any accessories supplied.
You may handle goods to the extent necessary to establish their nature, characteristics and functioning, as you would reasonably be able to do in a shop. If goods have been handled beyond what is necessary and their value has been reduced as a result, you may be liable for that reduction in value in accordance with consumer law.
Please do not attach postage labels or adhesive tape directly to retail packaging.
Return postage
Unless otherwise agreed, you are responsible for the direct cost of returning goods when cancelling an order because you have changed your mind. We recommend using a tracked delivery service and retaining your proof of postage.
You are responsible for arranging the return shipment and should take reasonable precautions to protect the goods during transit.
Refunds for cancelled orders
If you exercise your statutory right to cancel, we will refund the payments covered by that cancellation, including the cost of our least expensive standard delivery option where applicable. If you selected a more expensive delivery option, we are not required to refund the additional cost of that upgrade.
Refunds will be made without undue delay and within the applicable statutory timeframe, generally no later than 14 days after we are informed of your decision to cancel. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.
Refunds will normally be made to the original payment method, unless otherwise agreed with you. No refund fee will be charged.
Faulty, Damaged or Incorrect Goods
We take care to ensure that goods supplied by Mooney (Boats) Limited meet the requirements of your order. If an item is faulty, damaged, not as described or incorrect, please contact us as soon as possible with your order number and details of the issue.
Where possible, please include photographs of any visible damage or the problem with the product. This can help us assess the issue and arrange an appropriate solution.
Please contact us before returning the item so that we can discuss the most suitable arrangements.
Exchanges
If you wish to exchange an item for a different size or another item, please contact us at sales@mooneyboats.ie or on +353 74 973 1152 before returning the goods. Please provide your order number and details of the item you wish to exchange.
Items must be returned in accordance with our returns policy. Please wait for confirmation from our team before sending the item back, so we can advise you on the return procedure and confirm whether the requested replacement is available.
Unless the exchange is required because an item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the original item and any applicable delivery charge for sending the replacement. If the exchange is required because of an error on our part or a problem with the goods, we will arrange an appropriate remedy in accordance with your statutory rights.
If the requested replacement is unavailable, we will contact you to discuss the available options, which may include a refund where applicable.
Your statutory rights
If goods are faulty, do not conform to the contract or are otherwise not as required by law, you may be entitled to a repair, replacement, refund or another remedy, depending on the circumstances and the applicable statutory time limits.
For example, where the statutory conditions are met, you generally have a 30-day period after receiving goods to terminate the contract and obtain a refund for non-conforming goods. Other remedies may be available after that period.
We will deal with qualifying claims in accordance with Irish consumer law. Where a return is required because goods are faulty or incorrectly supplied, we will explain the appropriate return arrangements and applicable costs.
Your rights regarding faulty or non-conforming goods apply whether an item was purchased at full price, on sale or at a reduced price.
Delivery damage
Please inspect your delivery when practical and notify us promptly if you notice any damage or missing items. If the parcel appears damaged on arrival, photographs and any observations recorded with the carrier may help us investigate.
If you have already signed for or accepted a delivery, please still contact us if you subsequently discover damage or a problem with the goods. Signing for a parcel does not, by itself, remove your statutory consumer rights.
Products Excluded from the Right to Cancel
Certain products may be excluded from the statutory change-of-mind cancellation right where a specific legal exception applies. Depending on the circumstances, these exceptions can include goods made to the consumer's specifications or clearly personalised goods, certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, and other categories specified by law.
Where an exception applies, we will assess it in accordance with the applicable legislation.
These exceptions do not remove your statutory rights in respect of faulty or non-conforming goods.
How to Return Goods
Before returning an item, please contact us on 074 9731152 or via email sales@mooneyboats.ie and include your order number and the reason for the return. We will advise you on the appropriate next steps. Returns can also be made directly to our store in Killybegs.
Please package the goods securely and, where possible, include the original packaging, labels, accessories and any relevant paperwork.
Returns should be sent to:
Mooney (Boats) Limited
Shore Road
Killybegs
Co. Donegal
F94 AEC5
Ireland
For change-of-mind cancellations, please use a tracked postal or courier service and retain your proof of postage. For faulty, damaged or incorrectly supplied goods, please contact us first so that we can agree suitable return arrangements.
Proof of Purchase and Contact
Please retain your order confirmation or other proof of purchase and quote your order number whenever you contact us about a return, cancellation, refund or product issue.
If you have any questions or need assistance, please contact Mooney (Boats) Limited using the contact details provided on our website.
Warranty Information
At Mooney Boats Shop, we want you to shop with confidence. Some products we sell, including selected electrical goods, tools and equipment, are supplied with a manufacturer's warranty.
Which Products Are Covered?
Warranty cover and duration vary by product and manufacturer. Where a manufacturer's warranty applies, the relevant information will be provided in the product description or accompanying documentation.
For example, a product advertised with a one-year warranty is covered in accordance with the applicable warranty terms for that product.
Please check the individual product listing or contact our team if you need clarification about the warranty available before placing an order.
How to Make a Warranty Claim
If a product develops a fault and you believe it is covered by a manufacturer's warranty, please contact our sales team.
To help us assess your claim, please provide:
- Your order number or proof of purchase.
- The product name and model, where available.
- A description of the fault and when it first occurred.
- Photographs or other information about the issue, if relevant.
Our team will review the information and advise you on the next steps. Where appropriate, we will liaise with the manufacturer or supplier to establish the applicable warranty arrangements and help progress the claim.
Contact us
Email: sales@mooneyboats.ie
Phone: 074 973 1152
Please contact us before returning a product so that we can advise you on the appropriate procedure.
Warranty Terms and Conditions
Manufacturer's warranties are subject to the applicable terms and conditions, including the period of cover and any relevant exclusions. The warranty documentation supplied with the product, or the manufacturer's applicable terms, will provide further details.
Your Statutory Rights
A manufacturer's warranty is separate from your statutory rights as a consumer under Irish law. Your statutory rights are not limited or replaced by a manufacturer's warranty, and they may apply even if a manufacturer's warranty has expired or is not available for a particular product.
If you purchase a product from Mooney Boats Shop and it is faulty or does not conform to the contract, please contact us so that we can address the issue in accordance with your consumer rights.
For further information, see our Returns & Refunds Policy or consult the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie.
Your statutory rights are not affected by this policy.